Please ensure you notify BACA Customer Service within 5 working days from the date of receipt of your goods, regarding any concerns related to this delivery, such as incorrect goods or returns. Please note that failure to notify us within this time frame may result in our inability to assume liability for the issue.
For Account Customers
To raise a request for returning items in your order, please log in to your VBOP account as you would for placing an order. Go to 'Order Management & Returns' and navigate to the order details. Submit your return request and we will contact you with details of the return note and collection details.
For WebShop Customers
To return items in your order please call us on 0330 700 0090.
For Trade Counter Customers
To return items that you have purchased from our trade counter in Northampton or Wellingborough, please bring the items back to the store for inspection with the original receipt.
Please note that a collection and handling charge of 15% (minimum charge £10) will be charged for any goods returned that are not faulty.
No goods will be accepted back without prior authorisation.
Items being returned for credit must include a valid returns note and be returned undamaged in the original packaging. Please note that footwear that is returned unpackaged or with the shoebox damaged will not be eligible to be credited.
Note: We cannot accept return requests for customised items, this includes items that have been embroidered or heatsealed.
We can arrange to collect the items you want to return for an additional £10 handling charge. Collection will be made by DX and who will provide the necessary collection label.
To ensure the return is identifiable please print a copy of the returns form that you are issued by our customer care team, and enclose this with the consignment.
Otherwise returns can be made to our trade counter or via your own courier method.
Refunds or Credits are processed within 7-10 working days from receipt of the return.